Client money protection
How your money is protected when held by Wright Marshall.
Our CMP membership
Wright Marshall — part of Real Big Estates Ltd — is a member of Propertymark's Client Money Protection (CMP) scheme. The scheme protects landlord and tenant money held by us in the course of our business, providing reassurance that your money is safe with a regulated agent.
How it works
- Client money — rent, deposits and any other monies held on behalf of clients — is held in designated client accounts, ring-fenced and entirely separate from the company's own trading funds.
- Our client accounts are operated by a UK bank regulated by the Financial Conduct Authority (FCA).
- Client accounts are subject to annual independent audit in line with Propertymark's requirements.
- In the unlikely event that client money is misappropriated and cannot be reimbursed by the firm itself, Propertymark's CMP scheme reimburses landlords and tenants for missing balances, up to the scheme's limits.
Our promise to you
Wright Marshall is committed to the highest standards of financial conduct. We are bound by Propertymark's Conduct & Membership Rules and operate in accordance with the RICS Professional Standards for Client Money Handling.
Complaints about client money
If you have a concern about how we are handling your money, please follow our complaints procedure. As well as the Property Ombudsman scheme, Propertymark's Conduct & Membership Department can investigate any breach of the CMP rules.
Certificate
Our CMP certificate is available on request — please email hello@wrightmarshall.co.uk or visit any branch and ask to see the displayed certificate.